Terms & Conditions

Welcome to Love My Hair! We want your shopping experience to be as smooth and joyful as possible. To keep things transparent, here is how our ordering, payment, shipping, and returns work. By placing an order on our website, you agree to these terms.

1. Ordering & Pricing

• Our Stock & Right to Refuse: We take immense care to ensure all descriptions and prices are correct. On rare occasions, if an item is out of stock, a payment can't be authorised, or there is an advertising error, we reserve the right to decline or cancel an order. If you’ve already been charged, you will receive a full refund immediately.
• Pricing: All prices are shown in South African Rands (ZAR) and include VAT. Because we import our premium products, prices may fluctuate slightly over time due to exchange rates and shipping costs.
• Payment Window: To keep our stock moving fairly for everyone, orders that are not paid in full within 48 hours will be automatically cancelled.

2. Fast & Secure Payment Options

We accept secure online payments via Payfast (for credit cards) and standard EFT.

• Your Security: Your credit card details are completely safe and are never stored on the Love My Hair website.
• Cash Payments: Cash on delivery is not available. Cash deposits must be made via a Nedbank ATM only (deposits made inside a branch or at other banks cannot be accepted due to high bank fees).
• International Orders: If you are ordering from outside South Africa, please note that you will be responsible for any local customs duties or import taxes required by your country.

3. Shipping & Delivery

• Packing Times: Your order is officially confirmed once payment reflects in our account in the case of EFT payments. We aim to pack and ship your order within 24 to 48 hours of order confirmation (Monday to Friday, excluding public holidays and holiday closures).
• Delivery Times: Courier delivery directly to your door takes between 2–6 business days. Once your package is with the courier, it is in their care, but we will always do our absolute best to help you track down a delayed or damaged parcel.
• Getting Your Address Right: Please ensure your full delivery street address, suburb, city, province and correct postal code are filled out accurately. If you notice an error after checking out, please email us immediately at cath@lovemyhair.co.za. We cannot be held responsible for missing parcels due to incorrect address entries.
• Collections: Please note that in-person collections are not available. All orders are shipped via our secure courier service directly to your door.

Standard Shipping Rates:

• Standard Courier Delivery: R100
• Free Shipping: Applies to orders over R1000 (excludes areas requiring a courier surcharge).
• Surcharge Areas: Certain delivery zones attract an additional courier surcharge which does not calculate automatically at checkout. If your address falls into one of these specific delivery zones, we reserve the right to contact you to either arrange the extra fee, ship to an alternative address, or issue you a full refund.

4. Returns, Exchanges & Our Promise

• Change of Mind: We want you to love your purchase! If you change your mind, contact us within 2 weeks of receiving your parcel. We will happily offer you a store credit or a product refund, provided the items are completely unused and the packaging is undamaged.
• Return Shipping: You will be responsible for the cost of courier shipping to return the item to our office. Please pack it safely, as we cannot issue refunds for items that arrive damaged.
• Exchanges: If you wish to exchange an item, we will issue you a store credit or refund. New orders placed using store credits will be processed fresh and are subject to standard shipping rates.

5. The Natural Result

• The Nature of Natural Products: Love My Hair provides comprehensive guides for using our dyes and botanical powders successfully. However, because our ingredients are 100% natural and applied outside of our control, we cannot be held liable for results that you deem unsatisfactory.
• We Are Here to Help: If you have a question, need help with application or just want to chat about your hair and skin, please do get in touch and we’ll get back to you as soon as possible within our business hours.

Thank you for supporting a small, hands-on business! If you ever have a question about these terms, please reach out via our Contact Page.